FAQ
Frequently asked questions
The payment methods we accept are:
- Online payment through Stripe
- Pay Pal
Delivery time is 2-5 business days, as soon as your order is assigned to shipping you will receive the tracking code.
In the event of a failed delivery, you will receive a notification from the courier. You can then contact our customer service at customercare.bianchi@audes.com to release the shipment and request a new delivery attempt.
If the product you received is found to be defective in any way contact customer service at email:
customercare.bianchi@audes.com
Attaching the photo highlighting the defect in the item. We will assess the type of defect so that we can arrange for a replacement or suggest a solution.
In the request, do not forget to include the order number.
If you found a different product in your package than the one you ordered, contact our customer service department:
customercare.bianchi@audes.com
We will send you the missing product by arranging for the wrong product to be picked up. In your request, do not forget to include your order number.
Find all details about the item on the product page. The details about size and material you can find it in the description, for clothing you will find the size chart under the photo of the item.